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Frequently Asked Questions
Are you an ISP?
No, WestNGN is not an Internet Service Provider (ISP) and therefore cannot directly provide you with internet access. However, we play an active role in helping improve internet connectivity in the region. We work closely with local and regional ISPs, community partners, and other stakeholders to identify areas with limited access and advocate for expanded broadband infrastructure. we can help connect you with available providers, share information about low-cost and assist in navigating options to improve connectivity in your area. Our mission is to support equitable access to reliable internet by working behind the scenes to help bridge the digital divide.
Grant Writing for my Organization?
No, WestNGN cannot write a grant for funding on your behalf. However, we are more than happy to support you throughout the process in other ways. We can assist in developing a strong and strategic plan, help you understand the key components of a successful grant application, and provide access to relevant tools and resources. Additionally, we can help you make sense of grant guidelines, eligibility requirements, and timelines, so you feel more confident navigating the process. Our goal is to empower you with the knowledge and support needed to pursue funding opportunities successfully.
How do I Qualify for a Device?
To qualify for a device through the Land of Sky WestNGN Device Refurbishment program, you must be a business or non-profit organization and reside within the four-county boundary of the Land of Sky region (Buncombe, Henderson, Madison, and Transylvania). Additionally, you must complete our survey, which helps us better understand your needs and determine the best way to serve you. The data you provide will not be shared outside of the Land of Sky Program.
What is Digital Literacy? and Why is it an Issue?
Being comfortable and confident in using internet-connected devices is a key skill in today's digital world.
Access to reliable technology and the internet is essential for everything from job hunting and healthcare to staying connected with your community and finding critical resources. The majority of information and services are now created, stored, and accessed electronically. Without a device and consistent internet access, fully participating and thriving in modern society becomes nearly impossible.
Why doesn't everyone have access to internet?
In some communities, and many rural areas, the internet service providers have not run cable to individuals' houses. Could be because it is a new development, or could be because the cost to create service for that individual would be more expensive to create than not. Some people don't have internet because they cannot afford the service. Some do not get service because they don't have a device that would use it, whether they don't want a device because they don't know how to use it, or they can't affprd a device.
Where can I go if I don't have internet or a device that can connect?
Public libraries are open to everyone with free WiFi and computers for public use.
Where can I go if I want to learn digital skills?
Northstar has self-taught courses online. Youtube is a great place to search specific issues as well. Some public libraries have in person training events open to the public.